This Collection Notice sets out the matters described in Australian Privacy Principle (APP) 5.2 (as part of the Privacy Act 1988 (Cth)) as they relate to Brotherhood of St Laurence ABN 24 603 467 024 (BSL) in connection with the personal information we collect about you when you make a financial donation to BSL.

Types of Personal Information that we Collect and Purpose of Collection

When you make a financial donation, we may collect your credit card number along with your contact information (name, address, email address and telephone number) that you provide to us and details about you to assist in managing our relationship with you.

We collect this information to process your donation, provide you with a receipt, thank you for your support, and otherwise to keep you informed about our work.

Please clearly indicate to us if you prefer your donation to be anonymous.

We may also use your personal information that we collect when you make a donation to:

  • identify individuals
  • maintain and update our records
  • continuously evaluate, develop and improve our programs and services
  • assess the effectiveness of our services and programs
  • plan for future programs and services
  • conduct research
  • manage and train our people
  • respond to lawful information requests from government agencies, courts or lawyers
  • protect our lawful interests, and
  • respond to your queries or concerns.

We may also use your personal information to provide you with ongoing promotional materials and marketing communications about BSL, our events, programs, products, services and fundraising initiatives by telephone, email, online or by other means and to invite you to events. When we contact you seeking your support, we are trying to raise public awareness of our programs as well as to provide our supporters with current information on social justice issues of the day. Please remember that you are under no obligation to respond to our promotional materials and marketing communications unless you would like to and are able. You can ask us at any time not to contact you for these purposes anymore.

If you do not provide the necessary personal information, we may not be able to process your donation or otherwise provide you with the products, services or information that you have requested from us or that we think may be of interest to you.

How we collect personal information

Unless another person makes a donation on your behalf, we collect your personal information from you directly when you make a financial donation (that might be through our website, over the phone, by email or in person). In some cases however, we will collect information about you from a third party, for example, our payment gateway provider may provide us with information about your donation.

Sharing of your personal information

We may disclose your personal information to our third party service providers who perform tasks on our behalf, for example data processing and storage services, providers of payment processing services, banking services, professional services (including legal, accounting and business consulting), research, ecommerce providers, tele-services, training, website or technology services, marketing service providers and transport and mailing services that send our letters or other deliveries. We may disclose your personal information to these third parties so that they can assist us with processing and delivering your order.

Those third parties will be permitted to access only the personal information they need to deliver the service to BSL or to you.

Our payment gateway provider is a global provider and it may disclose your personal information to overseas recipients. Generally, this is countries such as New Zealand, the United States and the United Kingdom.

We are not otherwise likely to disclose information that we collect when you make a donation to overseas recipients unless you or third party service providers are located overseas, or it is with your consent, or the disclosure is required or authorised by law.

The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.

We will not otherwise disclose information about you unless the disclosure:

  • is required or authorised by law; or
  • you have consented to our disclosing the information about you.

Privacy Policy

BSL understands that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information that we hold. BSL has developed a Privacy Policy to inform you of how we manage your personal information and maintain its integrity and security.

BSL’s Privacy Policy is available for you to access on our website.

Our Privacy Policy contains information about how you may access the personal information that we hold about you and seek the correction of such information, if you believe it to be incorrect.

The Privacy Policy also contains information about how you may complain about a breach of the APPs and how we will deal with such a complaint.

Contact Us

Our contact details in respect of any issues in relation to privacy are:

(03) 9483 1108


Privacy Officer

Brotherhood of St Laurence
67 Brunswick Street
Fitzroy, Victoria 3065